Support

Opt for safety: WEH Service

You have chosen a WEH product, which means quality and safety. Your satisfaction is our top priority – especially after purchasing our products.

Our service team are here to assist you as reliable and skilled contacts when it comes to the service life of our products.

That’s what we call excellent service!

The quality of our products is the major benefit for our customers. You don’t just replace WEH® Products – you send them to our service team.

Your benefits:

Our experts inspect and repair your devices in a reliable, rapid, and safe manner.
In the process, we comply with all national and international requirements.
We exclusively use original spare parts.
We carry out outgoing goods inspections and prepare a test report.
We guarantee maximum availability and performance of our products.
With our service, you minimize safety risks.
Our experts recognize impending damages at an early stage.
Our service personnel can rule out unnecessary repairs and subsequent damages.
The costs for service and maintenance are transparent.

Analysis

Our experts break down the product into individual parts and decide which can still be used. Sustainable business is a matter of course for us and a real cost factor for our customers.

Cleaning

Please wash first! A highly modern cleaning machine takes care of this step for us. Once the products have been freed of residues, it’s time to get started. Now we’ll take a closer look.

Replacement

We replace parts for you that no longer comply with all quality and safety criteria of a WEH® Product. Replacement and subsequent assembly are taken care of by our experts. Our service team knows every component, no matter how small, and works with state-of-the-art equipment.

Laboratory

When it comes to highly specialized analysis, we seek extra advice from expert laboratories. Our partners in this field enjoy our utmost trust.

Guarantee & Warranty

Anyone who does good work is happy to offer a guarantee. And that’s the case with us. You can be sure that every product has been tested before it leaves our workshop. That’s why we are glad to take on responsibility and offer a quality guarantee.

We act in a resource-conserving manner

Resource management is a core topic for our business. At WEH, we are of the opinion that we contribute to making the world simpler, safer and cleaner.

WEH^® Products are made of high-quality materials that are also recyclable. This means that we reintroduce our materials back into circulation.

For good reasons, we decided to obtain certification pursuant to ISO 14001:

We want to do more for our environment.
We aim to use resources cautiously and cost-effectively.
We strive to rely even more on renewable energies.
We strive to reduce unavoidable waste and emissions (air pollution, wastewater, noise, etc.).
We want to show our customers that we do business sustainably.

Your voice matters

We could go on about the quality and security of our products for hours. Because we are convinced of this. But what matters much more to us than our opinion in the end is your voice.

“We have been relying on WEH® Products for more than 25 years and are very satisfied with the quality and service. The “Made in Germany” philosophy won us over. We know our contacts in all departments and can count on them at any time. In turn, we pass this service on to our customers each day!”

Martin Grimmer

Managing Director/Sales BURDE.CO Präzisionsarmaturen GmbH

“We use over 90 different couplings, and with WEH we receive fast and skilled support with fundamental technical matters and the necessary service in operations on top of that.”

Frank Fronzke

Managing Director H2 Mobility

“Schwelm and WEH® have enjoyed a successful and cooperative relationship for more than 20 years. All maintenance tasks are always carried out to a high standard.
WEH® also offers quick and uncomplicated solutions as a competent contact partner.”

Thorsten Arnold

Service Manager
Schwelm Anlagentechnik GmbH

Online Service Form

And now for the formalities

You would like to send your product to us for service or you have a complaint. We’ve got something prepared for you: Please download the corresponding form, fill it out and enclose it with your shipment to us.

In order to facilitate planning and reduce processing times, feel free to also send the form to us in advance by email.

Thank you for your support.

Service Form

Download PDF

Complaint form

Download PDF

Questions & Answers

We’ve compiled answers to the most frequently asked questions about our service on our FAQ page. There you’ll find plenty of helpful information and answers to your questions.